FAQs

  • Where do I collect the van?

Carterton, Oxfordshire. A different location can be negotiated please contact us to discuss if required.

  • Covid-19 Policy?

We are adhering to government guidelines to ensure the risk is as low as possible. For more information click here.

  • Can I come and see the van before I decide to book?

Yes, please book an appointment to ensure we have the van available for you to come and view.

  • How old must I be to rent or drive the van?

Between 25-75 years old and held a UK driving license for more than 2 years.

  • Can more than one person drive the van?

Yes for an additional charge of £35, this must be arranged in advance.

  • Is there a mileage limit?

No, but please do basic maintenance check every 500 miles.

  • Can we go overseas?

Yes, just let us know and for insurance purposes the deposit will increase to £1000.

  • What if we have a problem with the van?

We have breakdown cover in place and you will have a number to call us 24hrs a day if you need help. The information book is kept in the glovebox of the van.

  • Can I bring my dog/s?

Yes, there is an additional cleaning charge of £20 per hire.

  • Will I have to fill the van up with diesel at the start?

No, we will supply the van with a full tank of diesel and expect that it is returned full.

  • What is my security deposit for?

A £500 security deposit is to be paid before the hire starts. It will be returned within 7 days after your hire period providing the van is returned undamaged, its contents are clean and undamaged and it has a full tank of diesel. In the event of an insurance claim being made the hirer is liable for the £500 excess, we reserve the right to retain the security deposit for a longer period as is necessary to quantify the charges incurred.

  • How and when do I pay?

An initial deposit of £200 is payable to secure the booking, then the balance is due 4 weeks before the date of hire. The £500 ‘security’ deposit is an additional payment (refundable at the end of hire)  that must be made prior to the hire commencing. Bank transfer is the preferred method of payment.

  • Can I plug in 240v electrical appliances, like a hair dryer?

Yes, if the van is hooked up to a mains supply at the campsite. The USB ports and fridge run off the leisure battery.

  • How many people can sleep in the van?

4 berth.

  • Does it come with an awning?

Yes, a sun/rain shelter that slides on a rail attached to the van is included. There are two ‘drive-away’ awning/tents available with groundsheets that will provide extra living/sleeping room that can be hired for an additional cost.

  • Is there any heating to keep us warm?

Yes, the van has a Diesel Heater.